Network Monitoring





Key Benefits

  • Increased Productivity. Reduce the business impact of IT failure by shortening the mean time from network failure to issue resolution.
  • Peace of Mind. Leave the fire-fighting to us. Let us be your network watchdog, allowing you to focus on your core business and revenue-generating activities.
  • Cost Savings. Monitoring provides visibility into your network allowing us to immediately determine the root cause of any network issue, and reduce the task of issue diagnosis from hours to mere minutes -- resulting in substantial cost savings and downtime reduction.
  • Accountability & Transparency Into Your ISP. We monitor your Internet connectivity and other hosted applications, and provide reporting around the delivery of those services – all designed to ensure you receive the guaranteed service level you’re paying for.
  • A Safe & Secure Nework. Firewall, antivirus and general security perfomance service monitoring ensures that your network’s integrity is an ongoing priority and that your security investment is working.


Key Features

  • Monitoring ensures the critical devices and applications that comprise your network are up and running.
  • Remote Troubleshooting capabilities ensure we can quickly correct server or desktop issues.
  • Backup System Monitoring ensures the backup of important business data occurs as scheduled, protecting it from loss or damage.
  • Virus Protection Monitoring ensures your antivirus programs are functioning properly and that virus updates are being received and installed.
  • Monthly Reporting provides insight into the health and status of your critical network and desktop devices.

Scope of Services

Server:
  • Availability / Connectivity
  • Hardware: CPU, Hard Disk, Memory
  • Windows O/S – Availability, Event
  • Exchange availability & performance
  • SQL server availability & performance
  • IIS availability & performance
  • Terminal Server availability&performance
  • Backup Exec success, errors/failure
  • Antivirus definition updates
  • 3rd party Hosted Website or Email

Router,Switch &Firewall:
  • Availability / Connectivity

Desktop:
  • Hardware: CPU, Hard Disk, Memory
  • Windows O/S – Availability, Events
  • Antivirus definition updates

Remote Support:
  • Capability to correct server or desktop issues

Monthly Reporting:
  • Provides insight into the health and status of your critical network and desktop devices.