RMM

Manage your endpoints from one screen

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A few IT managers see their servers and network as an Iron castle of order and stability surrounded by a horde of anarchic devices. Other IT professionals know that it's as important to manage the end-point devices as it is the central servers. Understanding a few crucial points can help you adopt the latter’s serene view of their world.

See endpoints as tribes

It can be useful to view each type of your organization's endpoints as a collection of tribes. Each tribe (device) serves its particular set of users in a particular way.

Laptops and tablets serve given groups in different ways. Field sales and human resources employees use laptops in different ways. This means that as an IT manager, you can not manage each tribe the same way. It is rare that a "one size fits all" approach will be the most successful approach, but that doesn't mean you can't use a single framework for managing all the tribes.

Points of convergence

A single framework can implement a lot of different tactics for a single strategy regarding your endpoints. The good news is that a single family of software can take care of that. One of the most significant issues to be managed is configuration: Are the workstations, whether desktop, laptop, or handheld, running the approved version of the operating system, applications, and security components? Proper patching and configuration is one of the central points at which all the tribes converge.

Using agents

Things get much more complicated when employees can (or must) bring their own devices of one type or another. It's one thing for an employee to spend their own money for a work-related tool. It's quite another to ask them to agree to load an intrusive agent on their personal system. Agent-less management systems are available to enterprises, or systems that rely on minimalist agents. How small an agent can manage all your tribes? It might be time to find out.

Choose where you can

Managing the endpoints can mean choosing as many of the endpoints as possible. While most management frameworks will give you control over legacy endpoints, there's no question that current-generation hardware takes manageability to a new level. If you want, or need, the highest degree of managed functionality in your fleet of tribes, you will want to make sure that as many members of the fleet as possible use the same CPU, same operating system, or same support chips. It's your choice—use it wisely.

Manage it all from one screen

New software makes endpoint management a problem of the past. Current Technologies and our partnership with Auvik remote monitoring and management software can make the one screen dream a reality. Auvik Remote Monitoring and Management (RMM) software allows you to do much more than simply watch your servers and endpoints. By utilizing RMM software from Auvik, it is easier than ever to keep an eye on everything from routers and switches to firewalls. Doing so cuts costs by avoiding outages, optimizing connections, saving time and controlling service level agreements (SLAs).

Auvik cloud based network management software has automated, networking best, practices built into every aspect from alerting thresholds to configuration analysis. Auvik RMM software features state of the art visual topology which gives your IT department the ability to view and monitor every device in your network, allowing them to do more in less time.

For more information on what Current Technologies and Auvik RMM software can do for you, please fill out the form below and we will be in touch with you as soon as possible

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Worried About Defending Your Data From Hackers?

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Why the Best Defense Against Viruses Might be Off Site


If you’ve handed over responsibility for your IT to a managed service provider (MSP), the decision probably included the following considerations.

  • They’re experts.
  • It’s cheaper.
  • You don’t need to have as many (or any) IT employees in your office.

It can feel like a huge weight is off your shoulders, but for your MSP to make those things true, it needs tools. One of them is remote monitoring and management (RMM) software. Being able to access and service your systems from their office, not yours, is part of what makes managed service providers so cost effective and it saves everybody time.

What is RMM?

You might have heard of RMM as “network management” or “remote service software.” Whatever you call it, it’s software that lets MSPs remotely monitor client endpoints, networks, and computers.

RMM is particularly important when it comes to your security. With malicious code becoming a faster-moving problem every year, you want every device patched and secured without waiting for a technician to make the rounds.

Enter the Agent

RMM works through a piece of software—called an agent—that is installed by your MSP on workstations, servers, mobile devices, and other endpoints. These bits of software feed information back to the MSP about the machine’s health and status.

With this information, the MSP can see what’s going on in your network. It can target endpoints that need maintenance or updating. It can see where issues are about to happen and act on them without needing to go to your office. That’s less inconvenient for you, and it keeps down the MSP’s costs, which it can pass on to you.

The ability to keep your security up to date is especially beneficial to both parties. When an MSP contract includes support through a security breach, the costs to both the client and the MSP can mount quickly. Both parties have a vested interest in keeping anti-virus software up to date and patching holes before there’s a problem.

Raising Alarms

Your MSP doesn’t need to have someone sitting in front of a screen to keep an eye on your system 24/7. That’s what the agent is for.

When an agent finds a problem, like a virus or other malicious code it creates an alert or opens a ticket that is sent to the MSP so it can take the action that’s needed.

First and Fast

In short, RMM is essential if your MSP is to keep your network secure. It’s going to alert the MSP to issues before they arise, and if something does slip through the net, the MSP will get an early warning to fix it.

Why the Best Off Site Defense Solution is Current Technologies

Current Technologies has been providing businesses in the Chicago land area and beyond with superior IT services for 20 years. Offering companies a hybrid solution of regularly scheduled onsite maintenance visits with a specifically assigned consultant, along with 24/7 remote monitoring and support we can deliver an IT Service framework that is among the best in the industry. Current Technologies uses top of the line Auvik monitoring software to ensure your data is safe as can be. With this level of protection you will be able to rest easy at night knowing your information is secure.

Check out our infrastructure management overview PDF below to see all of the ways Current Technologies can help your business run safer and smoother.

Get Protected Before it's too Late

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We pride ourselves on having the capabilities of a large firm while still providing the personal attention of a small firm
— Phil Hanson, Project & Service Manager- Current Technologies Corporation

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