What you Should Look for in a Managed Service Provider
IT departments are under pressure to meet user demands, minimize risk, and keep costs under budget. There is also pressure to incorporate new technological innovations, which often require expertise and in-depth knowledge. It isn’t surprising that 70 percent of CIOs partnered with outside experts to plan manageable growth in 2017.
The attraction of taking on a managed services provider (MSP) in IT is evident, but the costs of taking on the wrong partner could be high. So how do you choose the right MSP?
1. What are they Asking you?
This is not a one-way street. The MSP you want to work with is the one asking how they can improve your business. It shows they care. It shows you are a company they want to work with. Most importantly, if they do not ask the right questions, how are they going to get your IT right?
2. How Closely will they be Watching you?
You can have an MSP monitoring your systems remotely 24/7 all year round. So why would you choose anything less? You want to know about problems when and where they happen, not just in business hours and after the weekend.
3. Your Place or Theirs?
You want an MSP that can support you remotely when that works, but that will come to you when it does not. Current Technologies offers remote service within one hour of network emergencies and can also be onsite within four hours to remedy the most severe IT emergency.
4. Support all day Every day
Chances are 9-to-5 is not even a memory for much of your workforce. Your employees need IT support when they need it whether it is during normal business hours or not.
A good MSP will be able to report on the health of your assets and whether they are being used compliantly. Current Technologies leverages Auvik Network Monitoring to ensure all critical endpoints on your network are being closely monitored. For more information on how Auvik monitoring software can help your business, check out the PDF at the bottom of the article.
6. Thinking Business
Leading MSPs offer a virtual CIO to help with budgeting, analysis of potential business impacts, and reporting on technology performance. Again, why would you not want that if it is available? Current Technologies offers complementary CIO consulting as an added service to all customers.
7. Track Record
This one speaks for itself. Either your MSP has a track record you can check, or they do not. Go with what you can prove.
8. Deeper and Deeper
You want more than operating system maintenance and availability management. Ask about skills in managing change, cloud, cross-platform integration, mobility, security and anything else that might be on your radar in the next three years.
9. Industry Understanding
Understanding IT is bread and butter to an MSP. The MSP you want is one that understands your industry as well. A great MSP is a partner, and a great partner makes suggestions beyond the scope of day-to-day operations. The best recommendations will come from an MSP that knows your business.
The Current Technologies Advantage
Current Technologies can offer you all of the features listed above and more. For 20 years now our team has been providing regularly scheduled onsite maintenance along with remote monitoring and support for 24/7 coverage of your specific IT needs. Current Technologies will provide your business with a specifically assigned consultant to your account as well as unlimited remote proactive monitoring management services and regularly scheduled technology review, planning, and strategy meetings.
For more information, check out our infrastructure management PDF below