Why the Best Defense Against Viruses Might be Off Site
If you’ve handed over responsibility for your IT to a managed service provider (MSP), the decision probably included the following considerations.
- They’re experts.
- It’s cheaper.
- You don’t need to have as many (or any) IT employees in your office.
It can feel like a huge weight is off your shoulders, but for your MSP to make those things true, it needs tools. One of them is remote monitoring and management (RMM) software. Being able to access and service your systems from their office, not yours, is part of what makes managed service providers so cost effective and it saves everybody time.
What is RMM?
You might have heard of RMM as “network management” or “remote service software.” Whatever you call it, it’s software that lets MSPs remotely monitor client endpoints, networks, and computers.
RMM is particularly important when it comes to your security. With malicious code becoming a faster-moving problem every year, you want every device patched and secured without waiting for a technician to make the rounds.
Enter the Agent
RMM works through a piece of software—called an agent—that is installed by your MSP on workstations, servers, mobile devices, and other endpoints. These bits of software feed information back to the MSP about the machine’s health and status.
With this information, the MSP can see what’s going on in your network. It can target endpoints that need maintenance or updating. It can see where issues are about to happen and act on them without needing to go to your office. That’s less inconvenient for you, and it keeps down the MSP’s costs, which it can pass on to you.
The ability to keep your security up to date is especially beneficial to both parties. When an MSP contract includes support through a security breach, the costs to both the client and the MSP can mount quickly. Both parties have a vested interest in keeping anti-virus software up to date and patching holes before there’s a problem.
Your MSP doesn’t need to have someone sitting in front of a screen to keep an eye on your system 24/7. That’s what the agent is for.
When an agent finds a problem, like a virus or other malicious code it creates an alert or opens a ticket that is sent to the MSP so it can take the action that’s needed.
First and Fast
In short, RMM is essential if your MSP is to keep your network secure. It’s going to alert the MSP to issues before they arise, and if something does slip through the net, the MSP will get an early warning to fix it.
Why the Best Off Site Defense Solution is Current Technologies
Current Technologies has been providing businesses in the Chicago land area and beyond with superior IT services for 20 years. Offering companies a hybrid solution of regularly scheduled onsite maintenance visits with a specifically assigned consultant, along with 24/7 remote monitoring and support we can deliver an IT Service framework that is among the best in the industry. Current Technologies uses top of the line Auvik monitoring software to ensure your data is safe as can be. With this level of protection you will be able to rest easy at night knowing your information is secure.
Check out our infrastructure management overview PDF below to see all of the ways Current Technologies can help your business run safer and smoother.